13/01/2005

At Penningtons Coffee, we respect your privacy and are committed to being transparent about the technologies we use. This Cookie Policy explains how and why cookies and similar technologies are used on our website, in compliance with the General Data Protection Regulation (GDPR).

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function, improve your experience, and provide analytical insights to enhance our services. Cookies may be session-based (deleted when you close your browser) or persistent (remain on your device until they expire or are deleted).

Types of Cookies We Use

1. Necessary Cookies
   These cookies are essential for the website’s core functionality, such as enabling secure payment processing and remembering your shopping cart items.
2. Performance and Analytics Cookies
   We use these cookies to understand how visitors interact with our website. This helps us improve the user experience. For example:
   • Google Analytics: Tracks website traffic and user behaviour patterns.
   • Google Tag Manager: Manages and deploys marketing tags efficiently.
3. Functionality Cookies
   These cookies allow the website to remember choices you make, such as language preferences or saved items in your cart, to provide a more personalised experience.
4. Marketing and Advertising Cookies
   These cookies are used to display relevant advertisements on platforms like Facebook, Instagram, LinkedIn, and X. They help us measure the effectiveness of our advertising campaigns and retarget users with personalised content.
5. Third-Party Cookies
   Some cookies are placed by third-party services that appear on our site. These include:
   • WooCommerce: Facilitates our e-commerce functionality, such as processing orders.
   • Stripe: Enables secure payment transactions.
   • Social media platforms (e.g., Facebook, Instagram, LinkedIn, and X) for sharing content and targeted marketing.

Legal Basis for Using Cookies

Under GDPR, we must have a legal basis for processing your data via cookies. The legal basis may vary depending on the type of cookie:

• Necessary Cookies: Legitimate interest to operate the website.
• Performance, Analytics, and Marketing Cookies: Consent provided by you when you accept cookies via our cookie banner.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of certain features on our website. You can also withdraw your consent for non-essential cookies at any time by adjusting your preferences in our cookie banner.

Here are links to manage cookies for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Third-Party Services

We work with the following third-party services, which may use cookies to collect data:

1. Google Analytics
   • Data collected: Visitor behaviour, page views, time on site, etc.
   • Purpose: Performance tracking and website optimisation.
2. Google Tag Manager
   • Data collected: Tags and events triggered during website interactions.
   • Purpose: Efficient marketing tag management.
3. WooCommerce
   • Data collected: Shopping cart information, order details.
   • Purpose: E-commerce functionality.
4. Stripe
   • Data collected: Payment details (securely encrypted).
   • Purpose: Payment processing.
5. Social Media Platforms (Facebook, Instagram, LinkedIn, X)
   • Data collected: User interactions, ad clicks, engagement metrics.
   • Purpose: Targeted advertising and social sharing.

Your Rights

Under GDPR, you have the right to:

• Access your data and understand how it is used.
• Withdraw consent for non-essential cookies.
• Request the deletion or restriction of your data.
• Lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us using the details provided below.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or regulatory requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

Contact Us

If you have any questions about our Cookie Policy or how we use cookies, please contact us:

• Email: contact@penningtonscoffee.co.uk
• Phone: 01539 728090
• Address: Unit 12 Kendal Business Park,  Appleby Road, Kendal,  Cumbria LA9 6EW

Thank you for choosing Penningtons Coffee. We appreciate your trust and are committed to enhancing your online experience.